Terms & Conditions

Qkly is a pure technology intermediary and marketplace that enables discovery, booking, communication, and payments between customers and independent Vendors. Qkly does not render the underlying services, does not supervise execution, and does not assume responsibility for service outcomes. Nothing herein creates any relationship of employer - employee, principal - agent, partnership, joint venture, franchise, or fiduciary arrangement between Qkly and the Vendor. The Vendor operates as an independent contractor at all times.

Activation on the Platform is subject to successful completion of KYC including Aadhaar, PAN, bank details, mobile and email verification, and any additional verification required by Qkly. Category-specific licenses and proofs are mandatory where applicable, including FSSAI for food services, ownership/authorization documents for property listings to ensure compliance with the Real Estate (Regulation and Development) Act, 2016, guide licenses for travel where applicable, and hygiene/skill certifications for beauty and home services where available. Qkly may conduct background checks and may reject or suspend onboarding at its discretion.

The Vendor represents and warrants that all information, credentials, licenses, listings, and representations are true, valid, current, and lawful; that the Vendor is competent and legally permitted to provide the listed services; and that services shall comply with all applicable laws, safety norms, and professional standards. Any misrepresentation or concealment shall invite immediate suspension and legal action.

The Vendor shall adhere to the SLA on response times, arrival timelines, completion standards, communication norms, documentation, and minimum rating thresholds. Repeated SLA breaches, cancellations, no-shows, or substantiated complaints shall trigger graded penalties, suspension, or termination.

All listings, descriptions, prices, availability, images, and claims must be accurate and lawful. The Vendor shall not upload misleading, infringing, obscene, or illegal content. Qkly may edit, delist, or remove any listing that violates policy or law.

The Vendor agrees to the Commission & Payout Policy as updated from time to time. Qkly is authorized to deduct commission, refunds, charge backs, penalties, and any policy-based deductions prior to settlement. Settlement cycles (T+1 / T+3 / weekly) shall be as notified. The Vendor shall raise disputes, if any, within the stipulated window, failing which settlements shall be deemed accepted.

Payments may be processed via third-party gateways. The Vendor accepts that gateway failures, delays, reversals, or fraud events attributable to such providers are outside Qkly’s control. Adjustments arising from charge backs/refunds shall be recoverable from Vendor payouts.

In case of any incident (injury, property damage, theft allegation, misconduct, dispute), the Vendor must notify Qkly within the reporting window prescribed in the Incident & Liability Response Policy and fully cooperate with investigation. Qkly may suspend the Vendor pending inquiry.

The Vendor shall fully indemnify, defend, and hold harmless Qkly, its directors, officers, employees, and affiliates from any claims, losses, damages, liabilities, penalties, costs, or proceedings arising from Vendor acts or omissions, including negligence, fraud, misconduct, service deficiency, IP infringement, regulatory violations, customer disputes, or data misuse.

Where notified by Qkly or required by category norms, the Vendor shall maintain adequate insurance (e.g., public liability, product liability) and furnish proof upon request.

Qkly may impose penalties, suspend, or terminate the Vendor for fraud, criminal complaints, repeated low ratings, SLA breaches, policy violations, document discrepancies, or any conduct prejudicial to the Platform. Termination may be immediate in high-risk cases. Outstanding dues, penalties, and indemnity claims shall survive termination.

For platform-originated disputes, refunds, penalties, and grievance handling, Qkly’s decision based on policy and records shall be final and binding on the Vendor, without prejudice to legal remedies.

Vendors operating in distinct verticals must strictly uphold category-specific operational mandates:

Qkly provides access to a marketplace and does not guarantee visibility, bookings, revenue, or continuity of demand.

Qkly shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, governmental actions, internet outages, or cyber incidents.

Qkly may amend these Terms and related policies. Continued use of the Platform constitutes acceptance of such amendments.

These Terms are governed by Indian law. Jurisdiction and dispute resolution shall be as specified in the Master Vendor Agreement.

Clauses relating to indemnity, confidentiality, data protection, payments, and dispute authority shall survive suspension or termination.